Deposit and Withdrawl Rules

Deposit Rules

CAN I DEPOSIT THROUGH A BUSINESS BANK ACCOUNT?

Payments using QR Codes CAN ONLY be made through INDIVIDUAL BANK ACCOUNTS AND WITH THE SAME CPF (BRAZILIAN TAX ID) AS THE USER WHO REQUESTED IT.

All payments made through business bank accounts that do not match the user's CPF will be refunded!

HOW DO I DEPOSIT VIA PIX?

Select one of the available financial institutions. Then, enter the amount you wish to deposit, and a QR code will be generated for the PIX payment to be made.

CAN I DEPOSIT FROM ANOTHER BANK?

Yes, you can deposit from any bank. Since PIX is a payment method provided by the Central Bank, you can use any bank that offers the PIX payment option.

WHAT ARE THE MINIMUM AND MAXIMUM DEPOSIT LIMITS?

The minimum limit is R$ 3.00, and the maximum is R$ 10,000.00.

HOW LONG DOES IT TAKE FOR THE MONEY TO BE AVAILABLE IN MY ACCOUNT?

The money will be available in your account after the payment processing by the platform's payment methods.

Important: In very rare occasions, your PIX deposit may experience a delay of up to 2 hours. This delay does not come from SUPREMABET, but from the bureaucracy of banks and the systems involved.

We are here to provide you with all the necessary support until your deposit is approved and processed. If the issue persists after the 2-hour period, please contact our team.

WILL MY DEPOSIT BE CREDITED INSTANTLY, EVEN ON WEEKENDS?

Yes, the money enters your account on weekends. Simply make the PIX payment for the exact amount specified within a timeframe of up to 3 hours through your bank's internet portal.

I MADE A PAYMENT VIA PIX, BUT I DIDN'T GENERATE THE QR CODE ON THE SITE, WHAT HAPPENS TO MY DEPOSIT?

For your deposit to be credited to your account, you must make the PIX transfer from your online bank using the QR code generated on the site.

In case of an incorrect deposit, refunds take 24 to 48 business hours.

Please contact our Customer Support with the payment receipt so that your deposit can be returned to the original account.

IF I MAKE AN INCORRECT DEPOSIT, HOW LONG DOES IT TAKE TO BE REVERSED?

The time for refunds of incorrect deposits is 24 to 48 business hours after the receipt is sent and the necessary data for the refund is confirmed.

CAN I DEPOSIT VIA MOBILE PHONE?

Yes, you can. Payment methods are available on your computer or mobile phone within your financial institution's app.

Withdrawal Rules

I REQUESTED A WITHDRAWAL, BUT THE AMOUNT HAS NOT BEEN TRANSFERRED YET.

All withdrawals are approved by our internal review team, which can take up to 24 hours. Once we process your withdrawal.

I REQUESTED A WITHDRAWAL, BUT NOW I WANT TO RETURN THE MONEY TO MY SUPREMABET ACCOUNT.

In exceptional cases, it is still possible to cancel the transaction, depending on whether it has not been processed yet.

Please contact our Customer Support team to request the cancellation of the withdrawal and indicate the reason for it.

WHAT IS THE WITHDRAWAL LIMIT?

Minimum limit of R$ 30.00 - Maximum limit of R$ 2,000.00

Regardless of the financial institution.

HOW MANY WITHDRAWALS CAN I MAKE?

You are only allowed to make 2 withdrawal every 24 hours, regardless of the requested amount.

ARE THERE ANY RESTRICTIONS BEFORE I CAN MAKE A WITHDRAWAL?

If you have received additional money or bonuses in your account, you must fulfill any bonus restrictions (ROLLOVER) stated in the offer and/or the site's Terms and Conditions.

If you have not met these restrictions (ROLLOVER), you will not be able to withdraw any amount until they have been met.

HOW CAN I CHECK THE STATUS OF MY WITHDRAWAL?

Log into your account and go to your Profile, select "Balance Management," then click on "Transaction History" and filter as desired.